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Refund & Return Policy
We want you to be happy with every purchase from eTrends24. Because we sell digital goods, this policy is written specifically for instant digital downloads.
By buying from www.etrends24.com, you agree to the terms below.
01📦 Delivery of Products
- All products are digital and delivered through an instant download PDF link.
- Where manual email access is needed, we provide it within 1–3 hours.
- Please make sure you enter your email address correctly — it’s where your order is delivered.
02💰 Refund Eligibility
You can get a refund when:
- You ask within 7 days of your purchase.
- The product has not been downloaded.
Once the download link has been opened, the purchase can’t be refunded.
03📝 How to Request a Refund
- Email us at etrends24@gmail.com.
- Include your order number and the reason for your request.
- Our support team will review it and reply during business hours.
⚠️Note: refunds can take 3–5 business days to process, depending on PayPal.
04❌ Non-Refundable Items
These can’t be refunded:
- Products that have already been downloaded or accessed.
- Free items, promotional offers, or bundles bought at a discount.
- Requests made after the 7-day refund window.
05🛡️ Our Responsibility
- We make sure every digital product is delivered correctly.
- We’re not responsible for technical problems on your device that stop a download.
- Our support team can help with access or delivery problems during business hours.
06📌 Contact Us
Questions about our Refund & Return Policy? Get in touch:
07⚖️ Governing Law
This Refund & Return Policy is governed by and interpreted under the laws of Sri Lanka.